Contact & next steps
What to tell us when you call
A useful leak-detection call starts with the symptom, not a guessed repair. Tell the referral service where the problem is appearing, what changed, when it began, and whether the condition is active, intermittent or tied to a specific use of water. That information helps the next professional understand the starting point before any testing is scheduled.
For indoor moisture, mention the room, wall, ceiling, floor or fixture involved. For outdoor water loss, note wet soil, standing water, unusually green areas or changes after irrigation. For a water-bill issue, note the date range, whether household usage changed, and whether the water meter appears to move during a no-use period.
For gas concerns, do not use this website as a troubleshooting guide. If you smell or hear gas leaking, follow the safety instructions from the relevant gas authority and emergency guidance. CPSC advises leaving the home and contacting the local gas authority from outside the property rather than operating electronics before leaving.
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Property details that make the conversation easier
Have the service address, property type, approximate age if known, the affected area and any access limitations available. If you manage multiple units, identify the building, unit and common-area relationship so the provider can understand the scope.
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Questions to ask the independent provider
Ask what they believe is being investigated, what methods they may use, what the inspection covers, what findings will be documented, how pricing is determined, and which licenses or certifications apply to the work. The provider is responsible for confirming its own credentials and terms.
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What happens after the call
A referral service can collect the basic request and, when available, connect the customer with an appropriate local provider. The independent provider then confirms availability, field scope, price, testing method and next steps. Keep the referral conversation separate from the provider’s contract for physical work.
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Service-area context
The website focuses on DeSoto and the supplied local search areas. A phone number or website cannot guarantee service at every address, so the full property address should always be confirmed by the provider before work is scheduled.
